Return Policy

All returned items must be new, unused, and in the original packaging.

Fees

15% re-stock fee on all orders returned with original packaging and a pallet
This only includes order with customers’ remorse or changed mind
This does not apply to service related issues
This does not apply to freight damages
20% re-stock fee on all orders returned without packaging or a pallet
This only includes order with customers’ remorse or changed mind
This does not apply to service related issues
This does not apply to freight damages

All returned items must be new, unused, and in the original packaging
We are not responsible for any freight cost related customers remorse.

Customer’s Freight Damage Procedure

Prior to accepting and signing the carrier’s freight bill, the customer Must do the following

For Visible Damage

1. Inspect shipment for any damage. If you see damage or feel there may be concealed damage based on the condition of the package, mark the carrier’s copy of the freight bill “ Damaged by Carrier” and note a description of the damage
2. If there is damage to your shipment, you must take action and notify the carrier within 48 hours of receipt. It is the duty of the carrier to give you a written report upon notification.
3. Do not accept delivery unless the condition is noted on your copy of the freight bill and signed by the driver. Please note the bill MUST be signed by the driver and mark “ Damaged by Carrier”

For Concealed Damage

J Commercial Fridge is not responsible for any damage to products or packaging that is caused by the carrier. If a package shows rough handling, do not give the carrier a signed receipt without marking “Damaged by Carrier”. Upon unpacking merchandise and discovering damage, call the carrier immediately without further unpacking. File a report of concealed damage and file your claim immediately.

Or please immediately contact sales support team and file a report of concealed damage.
Phone: 630-238-2831
E-mail: salessupport@magicchef.com

Exchanges

You may exchange a returnable item for another product from our stock or the same manufacturer. However, you will be responsible for return shipping. Items that were shipped directly from the manufacturer must be returned and exchanged with that same manufacturer and may incur additional shipping and restocking fees. All items being returned or exchanged must be new, unused, and in the original packaging.

Order Cancellation

  • Open Order: If your order is still open in our system, please contact our customer care team at jcommercialfridge.com to cancel your order. You will not be charged any shipping or restocking fees.
  • Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
  • Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.